Go To Travel with Airbnb

Guide for hosts to participate

【As of December 15th】New measures of Go To Travel Campaign

Prime Minister Suga announced on Monday, December 14th to take the following measures for reservations involving Sapporo, Osaka city, Nagoya city and Tokyo (stated as 4 cities below) as well as nationwide, during the year-end and New Year holidays.
New measures announced on December 16th for reservations involving Hiroshima city are added.

For official details on this guidance, please refer to the Go To Travel administrative office website.

New measures for reservations involving Sapporo, Osaka city, Nagoya city and Tokyo, as well as nationwide for the New Year holiday period

New measures for reservations involving Hiroshima city

As a response to this announcement, Airbnb has taken a measure to temporarily suspend new bookings discounted through the Go To Travel campaign discount starting from December 15th, regardless of the listing location.

【Reservations traveling to either of the 4 cities or Hiroshima city】

  1. Measures for new bookings
    Airbnb has taken a measure to temporarily suspend taking new bookings under the Go To Travel campaign discount starting from December 15th, regardless of the specific region.

  2. Measures for existing bookings
    A. Bookings that fall within the dates of December 22nd Tues to December 27th Sun, traveling to either of the 4 cities(Sapporo city, Osaka city,Nagoya city or Tokyo)
    ※This applies to bookings made by December 14th Mon

    B. Bookings with a check in date between December 24th Thurs and December 27th Sun, traveling to Hiroshima city
    ※This applies to bookings made by December 16th Wed

    All bookings that fall within the above period will be excluded from the Go To Travel campaign. All applicable bookings will be cancelled by Airbnb accordingly. There will be no cancellation fees charged for guests.

  3. Cancellation fees
    A. Bookings with a check in date between December 14th Sun and December 21st Mon, traveling to either Sapporo city, Osaka city or Nagoya city
    ※This applies to bookings made by December 14th Mon

    B. Bookings with a check in date between December 18th Fri and December 21st Mon, traveling to Tokyo
    ※This applies to bookings made by December 14th Mon

    These bookings will still remain eligible for the Go To Travel discount, however guests will receive a full refund of the cancelation fee if they cancel the reservation on their own between December 14th Mon and December 21st Mon.
    ※The Go To Travel campaign admin office has announced that cancelation made by the 24th will be eligible for free cancelation, however we have set the deadline as 21st as Airbnb will cancel bookings starting from the 22nd, based on the admin office’s announcement.

    C. Bookings with a check in date between December 17th Thurs and December 23rd Wed, traveling to Hiroshima city
    ※This applies to bookings made by December 16th Wed EOD

    These bookings will still remain eligible for the Go To Travel discount, however guests will receive a full refund of the cancelation fee if they cancel the reservation on their own between December 17th Thursd and December 23rd Wed.
    ※The Go To Travel campaign admin office has announced that cancelation made by the 26th will be eligible for free cancelation, however we have set the deadline as 23rd as Airbnb will cancel bookings starting from the 24th, based on the admin office’s announcement.

    Please note that the initial cancellation fee hosts receive at this point may not be final. The final payout will be reimbursed in accordance with the Go To Travel campaign terms and conditions set by the administrative office. Please note that in some cases, you may not be reimbursed the full amount of the cancellation fee you have designated.

【Guests who are residents of either of the 4 cities or Hiroshima city】

  1. Measures for new/existing bookings
    A. Guests traveling from either Sapporo city, Osaka city or Nagoya city
    Guests are asked to refrain from traveling using the Go To Travel campaign between December 14th Mon 8pm to December 27th regardless of new/existing bookings.

    B. Guests traveling from Tokyo
    Guests are asked to refrain from traveling using the Go To Travel campaign between December 18th Fri to December 27th regardless of new/existing bookings.

    C. Guests traveling from Hiroshima city
    Guests are asked to refrain from traveling using the Go To Travel campaign between December 17th Thurs to December 27th regardless of new/existing bookings.

  2. Cancellation fees
    Guests will receive a full refund of the cancellation fee for bookings that fall within the dates stated above if they have canceled the booking.

    For bookings applicable for A and B: Guests will receive a full refund of the cancelation fee if they cancel the reservation on their own between December 14th Mon and December 21st Mon.
    ※The Go To Travel campaign admin office has announced that cancelation made by the 24th will be eligible for free cancelation, however we have set the deadline as 21st as Airbnb will cancel bookings starting from the 22nd, based on the admin office’s announcement.

    For booking applicable for C: Guests will receive a full refund of the cancelation fee if they cancel the reservation on their own between December 17th Thursand December 23rd Wed.
    ※The Go To Travel campaign admin office has announced that cancelation made by the 26th will be eligible for free cancelation, however we have set the deadline as 23rd as Airbnb will cancel bookings starting from the 24th, based on the admin office’s announcement.

    Please note that the initial cancellation fee hosts receive at this point may not be final. The final payout will be reimbursed in accordance with the Go To Travel campaign terms and conditions set by the administrative office. Please note that in some cases, you may not be reimbursed the full amount of the cancellation fee you have designated.

【Nationwide bookings falling into year-end and New Years】

  1. Measures for new/existing bookings
    We will cancel any existing/new bookings that fall within the dates of December 28th Mon to January 11th Mon using Go To Travel campaign.
    ※Booking checking in on December 28th will not be canceled.
    ※If you check in before December 27th and you travel within the above period beyond 29th Tues, or if you check in before December 27th and you check out after January 11th, your booking will still be canceled.

  2. Cancellation fees
    Please note that hosts will not receive the final payout at the time of cancellation. The final payout will be determined based on the Go To Travel campaign cancellation fee terms. In some cases, this payout may be less than the amount you would have received under the cancellation policy you set for your listing. Please be advised that it may take some time to process these payouts.

The Go To Travel Office has issued an alert to prevent abuse of the system through replacement of reservations (e.g., offering a discounted stay to a guest after cancellation). Please see here for more details. In addition to the revocation of Go To Travel's registration, the name of your business may be made public, and a claim for the return of the fraudulent payment may be made, as well as criminal charges and prosecution. If we see any misbehavior on our platform, we will report to the admin office promptly, and will take measures to take down your account. We ask that you use the system appropriately.

Depending on the coronavirus situation, it is possible that similar measures may be taken in other areas. Other various measures may be required depending on the situation.

Thank you for your understanding and cooperation to adhere to announcements from national and local officials as the coronavirus situation evolves.