Go To Travel with Airbnb

Guide for guests

Receiving the Discount

We are excited to share that when we launch Go To Travel Campaign discounts through Airbnb, Guests will be able to book domestic trips at a discounted rate, on the condition that they accept the Go To Campaign Terms and Conditions. When the Campaign launches in mid-October, the discounted rates will be applied automatically at the time of booking. As part of the reimbursement application for these discounts, Airbnb will submit booking information to the Japanese government, the Japan Tourism Agency, and the Campaign Administrative Office. Please note that bookings made prior to the launch of automatic discounts in mid-October will not be eligible for discounts.

In order to apply discounts correctly for your booking, please enter the number of Guests accurately. Alterations to the number of Guests, or optional fees added after booking will not be eligible for the discount. Guests will need to cancel and rebook, and cancellation policies for the listing will apply.

Certain areas may be designated as exempt areas for the Go To Travel Campaign depending on the extent of the coronavirus outbreak. If your listing is located in an exclusion zone, all discounted reservations will be cancelled. If you wish to stay without the discount, you will need to make a new reservation.

About Regional Gift Vouchers

A voucher that can be used at eligible stores (souvenir shops, restaurants, tourist facilities, activities, transportation, etc.) for the duration of the trip in the prefecture of the destination and adjacent prefectures.

An amount equivalent to 15% of the trip cost is distributed to travelers as the regional gift voucher. If a fraction of less than 1,000 yen is included in the 15% of the travel price, the coupon is rounded off and a coupon of 1,000 yen is issued if the fraction is 500 yen or more. Coupons issued in increments of 1,000 yen per coupon and no change will be given.

How to use electronic coupons

There are two types of the regional gift voucher: paper coupons and electronic coupons, but Airbnb only offers "electronic coupons". There are three types of electronic coupons: 1,000 yen coupons, 2,000 yen coupons, and 5,000 yen coupons. Multiple vouchers can be redeemed in a single transaction.

Details on obtaining the electronic coupons will be updated as soon as they are announced by the Go To Travel Campaign Office.

Health and Safety Measures

To prevent the spread of coronavirus, the Campaign Administrative Office has issued the following guidelines for Guests:

・Prior to travelling, check your temperature and refrain from travelling if you have a fever or are experiencing cold-like symptoms. Please also use the contact tracing app.

・When traveling, observe the guidelines outlined in the "New Travel Etiquette". For example, avoid crowded places or facilities and refrain from speaking loudly or shouting.

・Follow instructions from the Host on temperature checks, ID verification, avoiding crowded areas, and other preventative measures. You may be disqualified from participating in the Campaign if you do not cooperate with these measures.

・Please refrain from traveling in large groups, groups of young people or groups of elderly people. According to public health guidelines, these groups are likely to increase the risk and spread of infection. While this will not disqualify any group automatically from participation in the program, extra care should be taken to ensure proper preventative measures are followed.

Go To Campaign Terms and Conditions

・Coupons issued by Airbnb under the Go To Travel Campaign (referred to as “Campaign Coupon” below) can be used at listings that have been confirmed by the Go To Travel Administrative Office (referred to as “Administrative Office” below) to be in compliance with health and safety protocols. However, there may be cases in which the coupon cannot be used at an eligible listing.

・Bookings made by individuals residing in regions excluded by the Administrative Office (referred to as “Exclusion Areas” below), or bookings made at listings in Exclusion Areas, are not eligible to use the Campaign Coupon. If at least one of the Guests in the registration are confirmed (or suspected) to be residing in an Excluded Area, Airbnb may alter or cancel the reservation, in whole or in part. In such a case, the Booker and the Guest(s) agree to be liable to compensate the Host or Airbnb for any loss or damage caused, and are responsible to return any discounts and benefits received through the Campaign Coupon.

・Individuals determined by the Administrative Office to be ineligible (e.g. individuals residing outside of Japan) are not eligible to use the Campaign Coupon.

・By using the Campaign Coupon, Guests are agreeing to cooperate in preventative measures to minimize the spread of coronavirus, including following “New Travel Etiquette” guidelines.

・Please refrain from traveling in large groups, groups of young people or groups of elderly people.

・Stays which use the Campaign Coupon to obtain discounts are not eligible for reimbursement applications separately submitted by Guests directly.

・Stays booked after the start of direct discounts on Airbnb which do not have the Campaign Coupon applied are not eligible for discounts under the Go To Campaign, even if the stay is within the Campaign eligibility period.

・If cancellation fees apply for cancelled stays, the Campaign Coupon cannot be applied to the cancellation fee.

・In using the Campaign Coupon, Guests agree that their individual data collected by Airbnb and its group companies may be shared with third parties (including Japan Tourism Agency and Go To Travel Administrative Office) for the purpose of verifying usage of the Campaign Coupon, payment verification, processing of the Campaign Coupon, or investigation into inquiries relating to usage of the Campaign Coupon.

・These terms and conditions may be updated on an ongoing basis. Please check the latest version of these terms and conditions at the time of booking and use the Campaign Coupon after agreeing to the latest terms and conditions.