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Open Homes · pomoć u slučaju elementarnih nepogoda
Ugostite osobe kojima je hitno potreban smještaj
Ponudite besplatan privremeni smještaj ljudima kojima je potrebno mjesto koje mogu smatrati svojim domom.
Open Homes · pomoć u slučaju elementarnih nepogoda
Ugostite osobe kojima je hitno potreban smještaj
Ponudite besplatan privremeni smještaj ljudima kojima je potrebno mjesto koje mogu smatrati svojim domom.

Gdje sve domaćini trenutno ugošćavaju

Los Angeles Fires
Glass Fire

Kad se dogodi katastrofa, mnogo je onih kojima treba privremeni smještaj. Bilo da se radi o evakuaciji komšija ili o humanitarnim radnicima zaduženim za pružanje pomoći, smještaj će im pružiti prijeko potreban prostor da u miru planiraju sljedeće korake.
Nudeći svoj dodatni prostor domaćini mogu odigrati važnu ulogu u pružanju pomoći i oporavku od posljedica katastrofe u svojoj zajednici. Od 2012. domaćini širom svijeta otvaraju svoja vrata ljudima pogođenim katastrofama.

Vaš prostor bi nekome mogao pružiti utjehu u teškim vremenima.

Vaš prostor bi nekome mogao pružiti utjehu u teškim vremenima.

Kad se dogodi katastrofa, mnogo je onih kojima treba privremeni smještaj. Bilo da se radi o evakuaciji komšija ili o humanitarnim radnicima zaduženim za pružanje pomoći, smještaj će im pružiti prijeko potreban prostor da u miru planiraju sljedeće korake.
Nudeći svoj dodatni prostor domaćini mogu odigrati važnu ulogu u pružanju pomoći i oporavku od posljedica katastrofe u svojoj zajednici. Od 2012. domaćini širom svijeta otvaraju svoja vrata ljudima pogođenim katastrofama.

Kako to funkcioniše

Marie
Pariz, Francuska
Pariz je mjesto mog rođenja i grad u kojem živim. Velika mi je želja otvoriti vrata svog doma i nekome pružiti sigurno i udobno okruženje.
1
Kreirajte profil
Da biste kreirali profil, morat ćete unijeti neke osnovne podatke kao što su vaše ime i prezime, e-mail adresa te dodati svoju profilnu fotografiju. Također možete podijeliti ono što vas je inspirisalo da postanete domaćin.
Marie
Pariz, Francuska
Pariz je mjesto mog rođenja i grad u kojem živim. Velika mi je želja otvoriti vrata svog doma i nekome pružiti sigurno i udobno okruženje.
1
Kreirajte profil
Da biste kreirali profil, morat ćete unijeti neke osnovne podatke kao što su vaše ime i prezime, e-mail adresa te dodati svoju profilnu fotografiju. Također možete podijeliti ono što vas je inspirisalo da postanete domaćin.
2
Kreirajte oglas
Dajte nam više informacija o lokaciji vašeg smještaja, koliko gostiju može primiti i kada je dostupan. Ako ste već domaćin, možete odabrati postojeći oglas.
Cijeli smještaj
Smještaj za pružanje pomoći
3 gosta
Studio
2 kreveta
1 kupatilo
Cijeli smještaj
Smještaj za pružanje pomoći
3 gosta
Studio
2 kreveta
1 kupatilo
2
Kreirajte oglas
Dajte nam više informacija o lokaciji vašeg smještaja, koliko gostiju može primiti i kada je dostupan. Ako ste već domaćin, možete odabrati postojeći oglas.
Pozdrav, Marie!
Radim za organizaciju koja pomaže onima koji su izgubili svoje domove u katastrofi i pokušavaju se oporaviti.
3
Odgovarajte na zahtjeve
Gosti će vam poslati poruku ako smatraju da im vaš smještaj odgovara ili vas može kontaktirati neprofitna organizacija koja rezerviše smještaje za svoje klijente ili humanitarne radnike, a mnogi od njih su volonteri. Da bi kreirali rezervaciju, gosti moraju potvrditi da su raseljeni. Prije zvanične potvrde, možete postaviti pitanja, dogovoriti pojedinosti u vezi s logistikom te navesti šta gosti mogu očekivati tokom boravka u vašem smještaju.
Pozdrav, Marie!
Radim za organizaciju koja pomaže onima koji su izgubili svoje domove u katastrofi i pokušavaju se oporaviti.
3
Odgovarajte na zahtjeve
Gosti će vam poslati poruku ako smatraju da im vaš smještaj odgovara ili vas može kontaktirati neprofitna organizacija koja rezerviše smještaje za svoje klijente ili humanitarne radnike, a mnogi od njih su volonteri. Da bi kreirali rezervaciju, gosti moraju potvrditi da su raseljeni. Prije zvanične potvrde, možete postaviti pitanja, dogovoriti pojedinosti u vezi s logistikom te navesti šta gosti mogu očekivati tokom boravka u vašem smještaju.
4
Pripremite se za ugošćavanje
Program Open Homes pruža linkove za materijale i odgovore na uobičajena pitanja, a naš tim vam je na raspolaganju ako imate bilo kakvih pitanja dok se spremate za boravak gosta. Ako imate pitanja o predstojećem boravku, možete komunicirati i sa neprofitnom organizacijom ili gostom.
4
Pripremite se za ugošćavanje
Program Open Homes pruža linkove za materijale i odgovore na uobičajena pitanja, a naš tim vam je na raspolaganju ako imate bilo kakvih pitanja dok se spremate za boravak gosta. Ako imate pitanja o predstojećem boravku, možete komunicirati i sa neprofitnom organizacijom ili gostom.

Kome biste pomogli

OSOBE KOJE SU DIREKTNO POGOĐENE
Postoji mogućnost da vam se kao domaćinu obrate različiti ljudi koji su na neki način bili pogođeni katastrofom. To mogu biti ljudi koji su bili primorani da se evakuišu ili članovi porodice preživjelih koji žele biti uz njih dok im se pruža medicinska njega.
OSOBE KOJE SU DIREKTNO POGOĐENE
Postoji mogućnost da vam se kao domaćinu obrate različiti ljudi koji su na neki način bili pogođeni katastrofom. To mogu biti ljudi koji su bili primorani da se evakuišu ili članovi porodice preživjelih koji žele biti uz njih dok im se pruža medicinska njega.
HUMANITARNI RADNICI
Sarađujemo s organizacijama širom svijeta kako bismo pružili privremeni smještaj onima koji pružaju pomoć ljudima i pomažu u obnovi. To mogu biti oni koji prvi priskoče u pomoć, volonteri i ljudi koji pružaju pomoć u ime neprofitnih organizacija.
HUMANITARNI RADNICI
Sarađujemo s organizacijama širom svijeta kako bismo pružili privremeni smještaj onima koji pružaju pomoć ljudima i pomažu u obnovi. To mogu biti oni koji prvi priskoče u pomoć, volonteri i ljudi koji pružaju pomoć u ime neprofitnih organizacija.

Šta vam je potrebno da biste mogli ugošćavati

Sve što trebate učiniti jest pružiti gostima prijatan prostor i odgovoriti im na sva moguća pitanja.
  • Cijeli smještaj ili stan
  • Udoban krevet
  • Osnovni sadržaji i potrepštine za toalet
  • Dostupnost na dva ili više dana zaredom

Šta vam je potrebno da biste mogli ugošćavati

Sve što trebate učiniti jest pružiti gostima prijatan prostor i odgovoriti im na sva moguća pitanja.
  • Cijeli smještaj ili stan
  • Udoban krevet
  • Osnovni sadržaji i potrepštine za toalet
  • Dostupnost na dva ili više dana zaredom

Kakvu podršku imate od nas

Svjesni smo da vam se to može činiti kao velika obaveza. Stoga dajemo sve od sebe da vam prije i tokom boravka osiguramo potrebne resurse i zaštitu.
Telefonska podrška i resursi 0-24
Ne morate o svemu brinuti sami. Uz Airbnbovu službu za podršku korisnicima koja vam je na raspolaganju 0–24, moći ćete se obratiti i našem timu specijalizovanom za rezervacije u sklopu programa Open Homes.
Naknada za štetu na imovini
Iako je nenamjerno načinjena šteta prava rijetkost, jasno nam je da vam možda treba zaštita. Zahvaljujući Garanciji za domaćine, svaki domaćin ima pravo na naknadu štete u iznosu do 1.000.000 USD.

Odgovori na vaša pitanja

Šta je to program Open Homes?

Open Homes connects people with a free place to stay in times of need. The idea for Open Homes came from Airbnb hosts in 2012. After Hurricane Sandy hit New York, hosts decided to offer their homes for free to neighbors who were forced to evacuate. Inspired by their generosity, Open Homes became an official part of Airbnb.

Since then, it’s expanded to support evacuees, relief workers, medical patients, refugees and asylum seekers. We partner with trusted nonprofits like Mercy Corps, the International Rescue Committee, and the Bone Marrow & Cancer Foundation to develop the program and connect their clients with a free place to stay in times of need.

Open Homes stays are always free for the guests. Some hosts choose to host Open Homes stays for free by signing up with the Open Homes community. If you haven't signed up to host guests for free on Open Homes, you'll still receive your usual payment for your listing when you have an Open Homes booking. Airbnb waives all service fees for these reservations.

Ko može ugošćavati u okviru programa Open Homes?

Open Homes hosts have many of the same expectations as regular Airbnb hosts. Hosts must meet Airbnb’s hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All hosts and guests are required to uphold Airbnb’s community standards.

Almost anyone can sign up to be an Open Homes host. The listings available on the site are as diverse as the hosts who list them, and you can post shared spaces, private rooms, or entire homes. Find out more about home types to see how to describe your space.

Sometimes a staff member from one of our nonprofit partners will book on behalf of their client and may have additional requests based on their client’s needs. In these cases, the nonprofit staff member will communicate with the host ahead of time to make sure your space is a good fit.

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Ko ispunjava uslove za rezervaciju smještaja u okviru programa Open Homes?

Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees, and asylum seekers.

If you’re a guest in need of emergency housing, learn more about how to book an Open Homes stay. Check this article and the Open Homes page regularly to find the most current programs and eligibility requirements, which are subject to change.

Disaster relief

In the aftermath of a disaster, there is a critical need for emergency housing. In this instance, people impacted by the disaster, including relief workers, have the ability to submit their request for housing to Airbnb. After verification, they may book an Open Homes listing directly for themselves.

To be eligible for emergency housing, guests must reside in the impacted area or be a relief worker responding in an official capacity. Both permanent residents and travelers with a confirmed hotel or rental reservation are eligible. Guests are required to provide proof of address or confirmation of employment during the application process. Once they submit their application, their information will be reviewed by Airbnb or its vendors before they can book.

Learn more about Disaster relief stays.

Medical stays

Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. In this instance, guests can book an Open Homes reservation directly for themselves, or a staff member from a nonprofit organization may book the reservation on their behalf.

In order to book, guests must be referred by a nonprofit partner. Each nonprofit has their own set of eligibility criteria for guests.

Learn more about Medical stays.

Refugee housing

There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. In this instance, a staff member from a nonprofit will book an Open Homes reservation on behalf of the guest. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

Learn more about Refugee housing.

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Kako mogu rezervisati smještaj u okviru programa Open Homes?

Open Homes provides free places to stay for people in times of need. In order to book an Open Homes stay as a guest, you must meet eligibility requirements and be approved.

Applying for a stay

Disaster relief

If you've been impacted by a disaster and are in need of emergency housing, go to our Disaster Relief page to find events that qualify for an Open Homes stay. If you can't ind the event that you've been impacted by, free stays are not currently available.

Once you find an event, log into or create an Airbnb account to confirm your address. You’ll need to answer a few questions and agree to our Community Standards and the Airbnb Terms of Service.

After you submit your request, we may call you to check on additional details. If we can’t verify your information or it doesn’t meet our eligibility criteria, you’ll receive an email within 24 hours.

Medical stays or refugee housing

To be approved for a Medical stay or Refugee housing, you must be referred by a nonprofit partner. It isn't possible to apply for an Open Homes Medical stay or Refugee housing as an individual at this time. 

Learn more about the nonprofits that we partner with on the Open Homes page.

Booking a stay

If you’re approved, you'll receive an email inviting you to browse available stays. Here are a few tips to keep in mind:

  • Read all of the information in the email invitation. It will tell you more about what kind of stay you can book.
  • You may need to book your stay within certain dates. Make sure to refer to your email invitation for this information.
  • Check the listing details, like number of bedrooms and amenities, as well as the photos to confirm a place is a good fit. If you have any questions, reach out to the host by clicking or tapping Contact host on the listing page.
  • Make sure your stay is booked for the purpose defined by each program. If a stay doesn’t meet the program requirements, it'll be canceled according to the host’s cancellation policy.

    ,
    Kako se mogu pripremiti za goste programa Open Homes?

    Whether you signed up to host for free on Open Homes or have received an Open Homes booking request, here are a few things to keep in mind to help you prepare for your guests:

    • Communicate clearly
    • Try to learn about their needs and how you can help make their stay more comfortable
    • Unlike regular guests on Airbnb, Open Homes guests are often traveling due to unexpected and difficult circumstances. Remember that everyone responds differently and has different needs
    • Make sure you’re accessible to your guests and easy to communicate with
    • Explain the check-out time and process to your guests beforehand. Include your expectations about cleaning the listing, if any

    Hosting an Open Homes stay can be different across programs. Many guests referred by a nonprofit will have the support of a staff member throughout. You can learn more on our dedicated sites:

    Learn more about Airbnb’s hosting standards.

    Kako mogu stupiti u kontakt s podrškom za smještaj u okviru programa Open Homes?

    A dedicated support team is available to all hosts, guests and nonprofit partners for issues and questions related to Open Homes reservations 7 days a week, from 9am to 5pm Pacific Standard Time. Contact us by emailing openhomessupport@airbnb.com. Airbnb’s community support specialists are also available 24 hours a day, 7 days a week.

    What to do if you feel unsafe during a stay

    If you encounter an emergency situation, or if your personal safety is threatened during a stay, contact local police or emergency services immediately.

    If you need help from Airbnb with a safety concern, contact our Trust and Safety team.

    Before the start of the stay, you can also read our safety tips.

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