Such an amazing experience from start to finish! Ivan was our guide and picked us up from our Airbnb and was very knowledgeable about the city and the balloon ride. NGO staff was very friendly and location was decorated for Día De Los Muertos, which made for great pictures. They offered complimentary coffee and if you happen to not bring a jacket they have cozy ponchos to borrow. The staff was also very attentive on taking pictures while waiting for the balloon to inflate and have everyone board the basket. It can carry a total of 16 people and it’s cash only. The pictures and video is optional for purchase with cash or card. Seeing the sunrise was such a beautiful sight along with flying over the pyramids. Once done, we ate at La Gruta, and there’s no words to describe how beautiful this cave restaurant is and the food was also delicious. I would definitely do this again and recommend this to all!